Thank you for shopping at Bodey World!
Our 1.5 times Money Back Guarantee on your purchase price is about giving you a risk-free opportunity to provide your children with endless hours of fun and creative engagement.
If you would like to return your product and are able to provide satisfactory proof of purchase, we will honour the 1.5 times money back guarantee provided that the product:
- Is in saleable condition
- Is with all original contents
- The surfaces have not been marked, damaged, coloured-in or painted on
- The request is submitted within 120 days from date of purchase
Our returns policy and money back guarantee does not exclude or replace your rights as outlined in the Australian Consumer Law and Regulations. If you believe your product to be faulty, please Contact Us. A satisfactory proof of purchase is required before providing a solution under the Australian Consumer Law.
A satisfactory proof of purchase document can be any one of the following:
- Copy of your PayPal Transaction Receipt
- Copy of a Financial Statement (Bank/Credit card statement), showing the transaction
If you are unable to provide satisfactory proof of purchase, then a returns request will be at our discretion.
If the product is damaged through misuse or accidental damage, a refund or exchange will not be provided.
In order to submit your returns request, please contact us with the following information:
- Your Name
- Purchase Date
- Reason for Return
- Quantity Purchased
- Order Total
- Attached copy of Proof of Purchase
We will then review your request and if accepted, we will provide you with the necessary return details. When returning the item, we are responsible for arranging the return and all related costs, given the following conditions:
- The returned item must be in its original packaging box with the lid sealed shut using sticky tape
- The buyer, or a delegated representative of the buyer, must be present at the pickup location to return the item to our pickup service
Once we have received the item and inspected it, you will receive an email notifying you of the status of your refund. If your return is approved, a refund will be initiated through PayPal and can take up to a few business days to complete, depending on your bank or card issuer’s policies. Where an item is returned in a non-saleable condition or without original contents, a refund will not be provided.
How we calculate your 1.5x Money Back Guarantee (example pricing only)
Order Quantity = 1
Purchase Price per unit = $120.00
Shipping & Handling = $15.00
Order Total = $135.00
1.5x Money Back Guarantee on Purchase Price:
1.5 x $120 = $180.00*
Money Back Total = $180.00
* Please note that Shipping & Handling costs are non-refundable
If you have any questions on how to return your item to us, please Contact Us.